Privacy & Data Protection

Privacy Policy 78win
Your Information Is Always Safe

At 78win, your privacy is not merely a legal obligation — it is part of our promise to every user. Learn how we collect, use, and protect your personal information to the highest security standards.

Updated: January 2026
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Six Core Pillars Privacy Protection 78win

We ensure that every piece of information you provide to 78win is handled with complete integrity, transparency, and responsibility.

High-Level Encryption

All your personal and financial data is protected using 256-bit SSL encryption — the same standard used by leading banking institutions worldwide. Your data remains secure both in transit and at rest.

No Data Sales

78win has never and will never sell, rent, or share users' personal information with third parties for marketing purposes. Your information belongs to you — we use it only to improve your experience on the platform.

Full User Control

You have full rights to access, update, or request deletion of your personal information. Through your account settings or by contacting our support team, managing your data is straightforward and transparent.

Malaysia PDPA Compliance

78win's privacy policy is in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We take this legal responsibility seriously and continually update our practices in line with regulatory changes.

Secure Data Storage

Your data is stored on protected servers, with access strictly limited to authorised personnel only. Our backup and data recovery systems ensure your information is always preserved and accessible at any time.

Data Breach Notification

In the event of any security incident involving user data, 78win is committed to notifying affected users within the timeframe required by law, along with the measures taken to address the incident.

Policy Summary: 78win is committed to protecting the privacy of all users. We collect only the information necessary, use it solely to enhance your experience, and never sell your data to any third party.

01 Introduction

This Privacy Policy describes how 78win ("we", "the platform") collects, uses, discloses, and protects your personal information when you use our platform, including the 78win.lc website, mobile app, and all related services.

We take user privacy very seriously. As a trusted online entertainment platform in Malaysia, 78win is in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and all relevant data protection regulations. This policy is designed to give you a clear and transparent understanding of our data management practices.

By using the 78win platform, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform and contact us for further options.

02 Information We Collect

78win collects personal information across several key categories to ensure a safe, transparent, and high-quality service for all users.

Information You Provide Directly

  • Full name as stated in official identification documents
  • Active email address and mobile phone number
  • Date of birth for age verification purposes
  • Bank or e-wallet details for financial processing
  • Identity verification documents (KYC) such as a national ID or passport
  • Current residential address

Automatically Collected Information

  • IP address and device information (device type, operating system, web browser)
  • Platform usage data including pages visited and duration of visits
  • Transaction logs and game activity history
  • General geolocation data based on IP address
  • Cookie data and related tracking technologies
Data Type Purpose of Collection Retention Period
Identity Information KYC verification and account security Throughout active account + 7 years
Financial Data Deposit and withdrawal processing Throughout active account + 7 years
Activity Log Platform security and improvements 2 Years
Cookie Data User experience and analytics Up to 12 months

03 How We Use Your Information

The information we collect is used responsibly for the following purposes only:

  • Account Management: Securely create, verify, and maintain your user account
  • Financial Processing: Efficiently process deposits, withdrawals, and other financial transactions
  • Identity Verification: Meet KYC requirements and prevent fraud and money laundering
  • Customer Support: Provide effective technical support and customer service
  • Platform Security: Detect and prevent suspicious activity, fraud, and unauthorised use
  • Service Improvement: Analyse usage patterns to enhance platform functionality and experience
  • Communications: Send important notifications related to your account, transactions, and platform updates
  • Legal Compliance: Fulfil applicable legal and regulatory obligations

78win does not use your information for third-party advertising or to build commercial profiles sold to other companies. Any marketing communications will only be sent with your consent.

04 Information Sharing

78win understands the importance of keeping your data confidential. We will never sell, rent, or share your personal information with third parties for marketing purposes under any circumstances. However, there are limited situations where data sharing may occur:

Trusted Service Providers

We work with carefully selected third-party service providers to support platform operations, including payment providers (FPX, Touch 'n Go, GrabPay), licensed game providers, and identity verification services. All these partners are bound by strict confidentiality agreements and may only use your data for specified purposes.

Legal Requirements

We may be required to disclose your information to relevant authorities if mandated by law, court order, or regulatory agency directive. In such cases, we will endeavour to notify you in advance unless prohibited by law.

Business Transfer

In the event of a merger, acquisition, or sale of company assets, user data may be transferred as part of the business assets. You will be notified in advance and given the option to opt out before any such transfer takes place.

05 Data Security

Protecting your data is 78win's top priority. We implement multiple layers of technical and organisational security to keep your information safe at all times:

  • 256-bit SSL encryption for all data communications between your device and our servers
  • Stored data encryption using industry-recognised AES-256 algorithm
  • Two-factor authentication (2FA) to protect account access
  • Continuous 24/7 security monitoring with automated intrusion detection systems
  • Strict access controls — only authorised personnel can access sensitive data
  • Regular security audits by independent third parties
  • Information security training for all 78win staff

While we take all reasonable precautions, no security system is entirely perfect. You also play an important role in keeping your account secure by using a strong password and not sharing your login credentials with anyone.

06 Cookies and Tracking Technologies

The 78win platform uses cookies and similar tracking technologies to enhance user experience and help us understand how the platform is used. Cookies are small text files stored on your device when you visit our platform.

Types of Cookies We Use

  • Essential Cookies: Required for core platform functions such as login and session security. These cookies cannot be disabled.
  • Performance Cookies: Helps us understand how users interact with the platform for improvement purposes.
  • Functional Cookies: Remember your preferences such as language and display settings for a more personalised experience.
  • Analytics Cookies: Used to analyse traffic and usage patterns to help us improve our services.

You can manage and delete cookies through your web browser settings. Please note that disabling certain cookies may affect platform functionality. For more information on managing cookies, refer to your web browser's documentation.

07 Your Rights as a User

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and 78win's privacy policy, you have the following rights regarding your personal information:

  • Right to Access: You have the right to request a copy of the personal information we hold about you at any time.
  • Right to Rectification: If your information is inaccurate or incomplete, you have the right to request an immediate correction.
  • Right to Erasure: Under certain circumstances, you may request the deletion of your personal information, subject to our legal obligations.
  • Right to Object: You may object to the processing of your data for specific purposes, including direct marketing.
  • Right to Withdraw Consent: You may withdraw consent for data processing at any time without affecting any processing that has already taken place.
  • Right to Lodge a Complaint: You have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia if you believe your rights have been violated.

To exercise any of the above rights, please contact our privacy team via email or live chat service. We will process your request within 30 business days and may require identity verification before action is taken.

08 Children's Privacy

The 78win platform is a service restricted to individuals aged 18 and above only. We do not intentionally collect or process any personal information from children under the age of 18.

If we discover that personal information of a child has been collected without our knowledge, we will take immediate steps to delete that information and close the associated account. Parents or guardians who believe their child has registered on our platform are requested to contact our support team immediately.

If you suspect that someone under the age of 18 is using this platform, please report it to us immediately via the 78win customer support service.

09 Changes to Privacy Policy

78win reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or service improvements. The most recent effective date will always be displayed at the top of this document.

For material and significant changes, we will notify users via a prominent notice on the platform or via email to the registered address, at least 14 days before the changes take effect. Continued use of the platform after the effective date of such changes constitutes acceptance of the updated Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. A version history of this policy is available upon request through our support team.

10 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the management of your personal data, please do not hesitate to contact our privacy team:

Our dedicated team will handle every privacy inquiry with full professionalism and confidentiality. We are committed to responding to all inquiries within 3 business days, and to data access or deletion requests within 30 business days.

Standard Security 78win Platform

Every layer of our security is specifically designed to ensure your data and privacy are fully protected.

256-bit SSL PDPA Compliant Secure 2FA AES-256 No Data Sales 24/7 Monitoring Integrated KYC Regular Audits
Join 78win with Full Confidence

Your privacy and security are at the core of everything we do. Register an account today and enjoy high-quality online entertainment with complete peace of mind.

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